Terugbetalingsbeleid
At Brick Stars, customer satisfaction is our top priority. This returns and refunds policy outlines how returns and refunds work when you make a purchase through brick-stars.nl, which is owned and operated by Lennart's Selling Store.
Return Policy
You can return eligible physical products within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition as when received.
- The item must include all original packaging, tags, accessories, and documents.
- The return request must be submitted within the 14-day return period.
- The customer is responsible for return shipping costs.
Refunds
Once your return has been received and inspected, you will receive an email with the status of your refund.
If approved:
- Refunds will be processed within 10 business days.
- Refunds will be made via the original payment method.
- Your bank or payment provider may require additional processing time.
Swap
We do not offer direct exchanges.
If you want a different product:
- Return the original item for a refund.
- Place a new order for the desired item.
- Non-returnable items
- We cannot accept returns or issue refunds for:
- Items returned after the 14-day return period.
- Used, damaged, or incomplete items (unless the problem was caused by us or the carrier).
- Items with broken seals or opened packaging where the condition of the product can no longer be assessed.
- Personalized or custom-made products.
- Digital products and gift cards.
Order processing and delivery
For customer clarity, delivery times are summarized below. Full details can be found in our shipping policy.
Order processing time:
Orders will be processed within 0-1 business day after successful payment.
Last order time:
- Orders placed before 3:00 PM (15:00) CET on a business day will be processed the same day.
- Orders placed after this time, on weekends, or on holidays will be processed the following business day.
Transit time
Netherlands: 1-3 working days
Belgium: 1-3 working days
Total estimated delivery time
Netherlands: 1-4 working days
Belgium: 1-4 working days
Delivery times are estimates and may vary due to factors beyond our control.