Terugbetalingsbeleid

At Brick Stars, customer satisfaction is our top priority. This returns and refunds policy outlines how returns and refunds work when you make a purchase through brick-stars.nl, which is owned and operated by Lennart's Selling Store.

Return Policy

You can return eligible physical products within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition as when received.
• The item must include all original packaging, tags, accessories, and documents.
• The return request must be submitted within the 14-day return period.
• The customer is responsible for return shipping costs.

Refunds

Once your return has been received and inspected, you will receive an email with the status of your refund.

If approved:

• Refunds will be processed within 10 business days.
• Refunds will be made via the original payment method.
• Your bank or payment provider may require additional processing time.

Swap

We do not offer direct exchanges.

If you want a different product:

• Return the original item for a refund.
• Place a new order for the desired item.
• Non-returnable items
• We cannot accept returns or issue refunds for:
• Items returned after the 14-day return period.
• Used, damaged, or incomplete items (unless the problem was caused by us or the carrier).
• Items with broken seals or opened packaging where the condition of the product can no longer be assessed.
• Personalized or custom-made products.
• Digital products and gift cards.

Order processing and delivery 

For customer clarity, delivery times are summarized below. Full details can be found in our shipping policy.

Order processing time:

Orders will be processed within 0-1 business day after successful payment.

Last order time:

• Orders placed before 3:00 PM (15:00) CET on a business day will be processed the same day.
• Orders placed after this time, on weekends, or on holidays will be processed the following business day.

Transit time

Netherlands: 1-3 working days

Belgium: 1-3 working days

Total estimated delivery time

Netherlands: 1-4 working days

Belgium: 1-4 working days

Delivery times are estimates and may vary due to factors beyond our control.